Mersi Cosmetics is a customer-centric company.
Our relationship with you is important to us. We will always strive to make sure you’re satisfied.
If you’re unsatisfied for any reason, we will honor return requests within 30 days of your purchase date.
If the product you purchased is damaged or defective, we’ll exchange it out for you. The shipping costs are on us.
We ship through Royal Mail. All U.K. orders should arrive within 2-5 days. International orders typically arrive within 2 weeks.
Refunds are processed to your original payment method as soon as we receive the item being returned.